Returns and Exchanges

Returns and Exchanges

Until when can I return purchased products?

Purchased items must be returned or exchanged within 14 days of delivery. Returns and exchanges are no longer possible after this period.

What are the conditions regarding returns?

Products may be returned for a refund or exchange if they are unused and in their original condition. Returns/exchanges are subject to exclusions and restrictions

Are there items I can not return?

The following products cannot be returned:

  • products that are personalised, altered or otherwise made to your specification
  • perishable goods
  • beauty products and fragrances
  • certain accessories
  • certain homewares
  • any other items designated as non-refundable at the time of purchase

Do I have to pay for my returns?

Shipment risks and charges for returns lie with the purchaser. In case of product and/or delivery errors, the return charges will be paid by CHICZ.
Product and/or delivery errors should be reported to us with a description and a picture within 3 days of delivery.